Remote Operations Services
One of the greatest challenges around Advanced Technology solutions is the effective operation and optimization of these solutions. All too often we see situations where a specific technology is installed and then forgotten. Then, over time, issues arise as a direct result of the lack of attention given to the technology. With appropriate management, many of these issues can easily be prevented. Troubadour developed its TrouCare Remote Operations Services to specifically address this problem, and to ease with the transition into active customer management of the solution.
Our TrouCare offerings are:
- TrouSecure - Remote support and monitoring of Advanced Technology security solutions
- TrouVoice - Remote support for Cisco IP Telephony deployments
- TrouAvailability - Remote support for Data Center solutions
- TrouSupport - Remote Time & Materials support, Block Time Agreements, Short Term Staff Augmentation, and In-Source Staffing